FAQ - Frequently Asked Questions


For every euro you spend with us, you will receive 1 bonus point. The points are automatically credited to your account after 4 weeks. Please note that bonus points are only credited to your customer account. This does not work with a guest account.
As soon as you have collected enough points, you can exchange them for a direct discount. The following conversion applies: 70 bonus points equal one euro. So grab your discount on your next purchase!
That's great! Your bonus points can be used for the Hamburger Gabenzaun. Just go to your account page, select the donation option and support a good cause. Together we can make the world a better place!


Yes, all products that are displayed as available in the online store can also be found in our store. We even have more items in the store than in our online store.
You can find us here: Altonaer Silberwerkstatt Holstenstrasse 188 22765 Hamburg, Germany Opening Hours: Mon,Tue,Wed,Fri 10:00 - 18:00 Thursday 9:00 am - 8:00 pm Saturday 10:00 am - 4:00 pm